Premium Support
Grow your business efficiently with enhanced SLAs,
end-to-end implementation assistance, onboarding,
and product training.
Leave the technical aspects completely to us.
We've got you covered.
Onboarding manager
Our experienced team of onboarding managers is always ready to guide you through the entire account setup. Describe your business case and objectives to us, and we'll ensure that your path to a 100% ready account is accelerated.
100+ integrations
Plug and play. Trackdesk seamlessly integrates with leading services, such as Stripe, PayPal, WooCommerce, Magento, BigCommerce, Shopify, and Zapier. Explore our complete list of supported integrations.
Senior Technical Support
Leave the technical aspects of tracking setup to our senior development team. They are here to meet even the most demanding technical requests. With their expertise, virtually anything you can imagine is technically possible.
Bespoke Client Service
Special customers deserve special care. Your dedicated Customer Success Manager is always on hand to help you maximize your affiliate revenue stream. Whether through email, phone call, or live chat – all tailored to your preference and in your preferred time zone.
Product Training
It's not just about the tool; it's about how you leverage it. Internal alignment and knowledge are the essentials of your success. Our tailor-made training solutions will teach your team how to maximize the potential of Trackdesk and accelerate your partnership revenue growth.
Affiliate Program Migration
Are you an experienced affiliate marketing player? Even better, we're here to handle your affiliate program migration. Don't hesitate to get in touch with us.
Save your hard earned cash. Pay less for the same.
Rely on us with complete hassle-free migration. We take care of end-to-end transition from your current affiliate marketing platform.
-
Zero downtime during the transition
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Lower costs
Martin
CEO at Converting Ads
Effortlessly migrated with Trackdesk's expert assistance. Zero interruptions and seamless integration. Highly recommended!
Support Explained
| 🛠️ Self Service 🛠️ | STANDARD | ⭐️ PREMIUM ⭐️ | CUSTOM |
|---|---|---|---|
| SLA | |||
| | |||
| Livechat | |||
| Response Time | |||
Up to | 48 hours | 24 hours | 12 hours |
| Integration Assistance | |||
| Senior Technical Support | |||
| Scheduled Online Calls Support | |||
Up to 2 hours included | Custom | ||
| Popular Integrations | |||
1-Step Flows | 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance |
| Advanced Integrations | |||
1-Step Flows | 2-Step Flows | Concierge Implementation Assistance | |
| Zapier Integrations | |||
✅ | ✅ | Concierge Implementation Assistance | |
| Multi-Flows, Websites, and Cross-Domain Tracking | |||
Concierge Implementation Assistance | |||
| Onboarding & Training | |||
| Weekly 1-Hour Onboarding Getting Started Sessions | |||
| One-To-One Getting Started Session | |||
| Onboarding Manager | |||
| Dedicated Customer Success Manager | |||
| On-Demand Product Training | |||
Subject to a Quote | Custom | ||
| Assisted Affiliate Program Migration | |||
Self Service | Self Service | Subject to a Quote | Free |
| Masterclass: The Art of Affiliate Marketing | |||
| 🛠️ Self Service 🛠️ | STANDARD | ⭐️ PREMIUM ⭐️ | CUSTOM | |
|---|---|---|---|---|
| SLA | ||||
| | ||||
| Livechat | ||||
| Response Time | Up to | 48 hours | 24 hours | 12 hours |
| Integration Assistance | ||||
| Senior Technical Support | ||||
| Scheduled Online Calls Support | Up to 2 hours included | Custom | ||
| Popular Integrations | 1-Step Flows | 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance |
| Advanced Integrations | 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance | |
| Zapier Integrations | ✅ | ✅ | Concierge Implementation Assistance | |
| Multi-Flows, Websites, and Cross-Domain Tracking | Concierge Implementation Assistance | |||
| Onboarding & Training | ||||
| Weekly 1-Hour Onboarding Getting Started Sessions | ||||
| One-To-One Getting Started Session | ||||
| Onboarding Manager | ||||
| Dedicated Customer Success Manager | ||||
| On-Demand Product Training | Subject to a Quote | Custom | ||
| Assisted Affiliate Program Migration | Self Service | Self Service | Subject to a Quote | Free |
| Masterclass: The Art of Affiliate Marketing |
Affiliate Marketing Essentials
Learn how to build, sustain and scale your
affiliate marketing in 14 lessons.
Join the Smart Companies
Already Using Trackdesk
Frequently Asked Questions
Premium Support includes quicker responses, improved service level agreements (SLA), and additional communication options. You'll receive step-by-step guided implementation assistance for efficient tracking setup, including support from our senior technical experts for advanced integrations. Moreover, experience personalized onboarding and product training to maximize the value from Trackdesk, enhance team alignment, and accelerate your partnership revenue stream growth.