Premium Support
Grow your business efficiently with enhanced SLAs,
end-to-end implementation assistance, onboarding,
and product training.
Leave the technical aspects completely to us.
We've got you covered.
Onboarding manager
Our experienced team of onboarding managers is always ready to guide you through the entire account setup. Describe your business case and objectives to us, and we'll ensure that your path to a 100% ready account is accelerated.
100+ integrations
Plug and play. Trackdesk seamlessly integrates with leading services, such as Stripe, PayPal, WooCommerce, Magento, BigCommerce, Shopify, and Zapier. Explore our complete list of supported integrations.
Senior Technical Support
Leave the technical aspects of tracking setup to our senior development team. They are here to meet even the most demanding technical requests. With their expertise, virtually anything you can imagine is technically possible.
Bespoke Client Service
Special customers deserve special care. Your dedicated Customer Success Manager is always on hand to help you maximize your affiliate revenue stream. Whether through email, phone call, or live chat – all tailored to your preference and in your preferred time zone.
Product Training
It's not just about the tool; it's about how you leverage it. Internal alignment and knowledge are the essentials of your success. Our tailor-made training solutions will teach your team how to maximize the potential of Trackdesk and accelerate your partnership revenue growth.
Affiliate Program Migration
Are you an experienced affiliate marketing player? Even better, we're here to handle your affiliate program migration. Don't hesitate to get in touch with us.
Save your hard earned cash. Pay less for the same.
Rely on us with complete hassle-free migration. We take care of end-to-end transition from your current affiliate marketing platform.
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Zero downtime during the transition
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Lower costs
Christian Groves
Head of Leadgen
Effortlessly migrated with Trackdesk's expert assistance. Zero interruptions and seamless integration. Highly recommended!
Compare Our Feature Packages
| Free | Starter | Business | Enterprise | Network |
|---|---|---|---|---|
Support Services | ||||
AI Chat | ||||
Live Chat | ||||
 | 2nd Level Priority | 1st Level Priority | 1st Level Priority | 1st Level Priority |
SLA | ||||
| 48 h | 24 h | 24 h | 24 h |
E-mail Assistance | ||||
| Basic Inquiries Only | Expert-Level Assistance with Annual Subscription | Expert-Level Assistance | Expert-Level Assistance |
Zoom Sync Call Support | ||||
Customer Success Manager | ||||
Setup & Migration | ||||
Setup Assistance | ||||
| Self-Setup with Step-By-Step Guide | With Annual Subscription | 2x Engineer-Guided Setup Sessions | 2x Engineer-Guided Setup Sessions |
Migration Assistance | ||||
| Self-Migration Following the Checklist | Custom Quote | ||
Senior Technical Support | ||||
| | 1 x 45 min Guided Setup Call with Annual Subscription | 2 x 45 min Guided Setup Call | 2 x 45 min Guided Setup Call |
Account Manager | ||||
| | |||
Development Team Support | ||||
| | | Only on Enterprise PLUS | Only on Network & Agency PLUS |
Product Training & Onboarding | ||||
Onboarding | ||||
Self-Onboarding | Self-Onboarding | 1 x 45 min. Account Manager Guided 1-on-1 Session | 1 x 45 min. Personalized 1-on-1 Session | 1 x 45 min. Personalized 1-on-1 Session |
Extensive Trackdesk Academy | ||||
Live Q&A Webinars | ||||
Product Training | ||||
| | Recorded Product Training Archive | Quarterly Training Sessions for New Team Members Custom Quote on Request | Quarterly Training Sessions for New Team Members Custom Quote on Request |
| Free | Starter | Business | Enterprise | Network | |
|---|---|---|---|---|---|
Support Services | |||||
AI Chat | |||||
Live Chat | | 2nd Level Priority | 1st Level Priority | 1st Level Priority | 1st Level Priority |
SLA | | 48 h | 24 h | 24 h | 24 h |
E-mail Assistance | | Basic Inquiries Only | Expert-Level Assistance with Annual Subscription | Expert-Level Assistance | Expert-Level Assistance |
Zoom Sync Call Support | |||||
Customer Success Manager | |||||
Setup & Migration | |||||
Setup Assistance | | Self-Setup with Step-By-Step Guide | With Annual Subscription | 2x Engineer-Guided Setup Sessions | 2x Engineer-Guided Setup Sessions |
Migration Assistance | | Self-Migration Following the Checklist | Custom Quote | ||
Senior Technical Support | | | 1 x 45 min Guided Setup Call with Annual Subscription | 2 x 45 min Guided Setup Call | 2 x 45 min Guided Setup Call |
Account Manager | | | |||
Development Team Support | | | | Only on Enterprise PLUS | Only on Network & Agency PLUS |
Product Training & Onboarding | |||||
Onboarding | Self-Onboarding | Self-Onboarding | 1 x 45 min. Account Manager Guided 1-on-1 Session | 1 x 45 min. Personalized 1-on-1 Session | 1 x 45 min. Personalized 1-on-1 Session |
Extensive Trackdesk Academy | |||||
Live Q&A Webinars | |||||
Product Training | | | Recorded Product Training Archive | Quarterly Training Sessions for New Team Members Custom Quote on Request | Quarterly Training Sessions for New Team Members Custom Quote on Request |
Affiliate Marketing Essentials
Learn how to build, sustain and scale your
affiliate marketing in 14 lessons.
Join the Smart Companies
Already Using Trackdesk
Frequently Asked Questions
Premium Support includes quicker responses, improved service level agreements (SLA), and additional communication options. You'll receive step-by-step guided implementation assistance for efficient tracking setup, including support from our senior technical experts for advanced integrations. Moreover, experience personalized onboarding and product training to maximize the value from Trackdesk, enhance team alignment, and accelerate your partnership revenue stream growth.