Premium Implementation Assistance
Focus on your core-business and leave technical aspects of the integration completely on us. Rely on our experts with end-to-end implementation.
From start to finish. We've got you covered.
Unlock Premium Assistance
Access premium implementation assistance, available from the Business plan onward, now even in the Starter plan with annual commitment. Accelerate your partnership revenue growth with tailor-made services.
Support Explained
| 🛠️ Self Service 🛠️ | STANDARD | ⭐️ PREMIUM ⭐️ | CUSTOM |
|---|---|---|---|
| SLA | |||
| | |||
| Livechat | |||
 | |||
| Response Time | |||
Up to | 48 hours | 24 hours | 12 hours |
| Integration Assistance | |||
| Senior Technical Support | |||
| | ||
| Scheduled Online Calls Support | |||
| | Up to 2 hours included | Custom |
| Popular Integrations | |||
1-Step Flows | 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance |
| Advanced Integrations | |||
| 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance |
| Zapier Integrations | |||
| ✅ | ✅ | Concierge Implementation Assistance |
| Multi-Flows, Websites, and Cross-Domain Tracking | |||
| | | Concierge Implementation Assistance |
| Onboarding & Training | |||
| Weekly 1-Hour Onboarding Getting Started Sessions | |||
| One-To-One Getting Started Session | |||
| |||
| Onboarding Manager | |||
| | ||
| Dedicated Customer Success Manager | |||
| | | |
| On-Demand Product Training | |||
| | Subject to a Quote | Custom |
| Assisted Affiliate Program Migration | |||
Self Service | Self Service | Subject to a Quote | Free |
| Masterclass: The Art of Affiliate Marketing | |||
| 🛠️ Self Service 🛠️ | STANDARD | ⭐️ PREMIUM ⭐️ | CUSTOM | |
|---|---|---|---|---|
| SLA | ||||
| | ||||
| Livechat | | |||
| Response Time | Up to | 48 hours | 24 hours | 12 hours |
| Integration Assistance | ||||
| Senior Technical Support | | | ||
| Scheduled Online Calls Support | | | Up to 2 hours included | Custom |
| Popular Integrations | 1-Step Flows | 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance |
| Advanced Integrations | | 1-Step Flows | 2-Step Flows | Concierge Implementation Assistance |
| Zapier Integrations | | ✅ | ✅ | Concierge Implementation Assistance |
| Multi-Flows, Websites, and Cross-Domain Tracking | | | | Concierge Implementation Assistance |
| Onboarding & Training | ||||
| Weekly 1-Hour Onboarding Getting Started Sessions | ||||
| One-To-One Getting Started Session | | |||
| Onboarding Manager | | | ||
| Dedicated Customer Success Manager | | | | |
| On-Demand Product Training | | | Subject to a Quote | Custom |
| Assisted Affiliate Program Migration | Self Service | Self Service | Subject to a Quote | Free |
| Masterclass: The Art of Affiliate Marketing |
Support Options Across Packages
| 🛠️ Self Service 🛠️ | STANDARD | ⭐️ PREMIUM ⭐️ | CUSTOM |
|---|---|---|---|
| FREE Plan | |||
| Up to $1,000 Monthly Revenue | |||
| | | |
| Starter | |||
| Monthly Payment | |||
| | ||
| Annual Payment | |||
Standard SLA | | ||
| Business | |||
| Monthly Payment | |||
| |||
| Annual Payment | |||
| Enterprise | |||
| Monthly Payment | |||
| Annual Payment | |||
| 🛠️ Self Service 🛠️ | STANDARD | ⭐️ PREMIUM ⭐️ | CUSTOM | |
|---|---|---|---|---|
| FREE Plan | ||||
| Up to $1,000 Monthly Revenue | | | | |
| Starter | ||||
| Monthly Payment | | | ||
| Annual Payment | Standard SLA | | ||
| Business | ||||
| Monthly Payment | | |||
| Annual Payment | ||||
| Enterprise | ||||
| Monthly Payment | ||||
| Annual Payment |
Senior Technical Support
Leave the technical aspects of tracking setup to our senior development team. They are here to meet even the most demanding technical requests. With their expertise, virtually anything you can imagine is technically possible.
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Frequently Asked Questions
Premium Support includes quicker responses, improved service level agreements (SLA), and additional communication options. You'll receive step-by-step guided implementation assistance for efficient tracking setup, including support from our senior technical experts for advanced integrations. Moreover, experience personalized onboarding and product training to maximize the value from Trackdesk, enhance team alignment, and accelerate your partnership revenue stream growth.